JavenTa Advanced AI Medical Intelligence
Enterprise Security
Military-Grade Encryption
Zero Data Retention
Enterprise Standards
Intelligence-Driven Analysis

How Can We Help You?

Get expert support for your medical report analysis needs. Our team is here to ensure you have the best experience with javenta.online.

< 2 hrs
Average Response Time
24/7
AI System Availability
98%+
Issue Resolution Rate

Quick Solutions

Find instant answers to the most common questions and issues

Upload Problems

File won't upload or getting error messages?

Check file size (max 5MB)
Ensure PDF/JPG/PNG format
Try refreshing your browser
Still need help? →

Analysis Problems

AI couldn't analyze your report properly?

Ensure report text is clear
Upload high-resolution scans
Try a different file format
Get expert help →

Payment Support

Billing questions or payment problems?

First 2 reports are free
$1 per additional report
Secure payment processing
Contact billing →

Technical Issues

Website not working or browser problems?

Clear browser cache
Disable ad blockers
Try incognito/private mode
Report technical issue →

Medical Questions

Questions about your analysis results?

For educational purposes only
Always consult your doctor
Not a replacement for medical advice
Read disclaimer →

Privacy & Security

Concerns about data privacy and security?

End-to-end encryption
No data storage
Auto-delete after 24h
View privacy policy →

Contact Our Support Team

Can't find what you're looking for? Our expert support team is ready to help you with any questions or issues.

Send us a Message

We'll respond within 2 hours during business hours

Email Support

For detailed technical issues

General Support: support@javenta.online
Privacy Issues: privacy@javenta.online
Response time: Within 2 hours

Live Chat

Quick answers to simple questions

Monday - Friday: 9 AM - 6 PM EST
Weekends: Email support only

Frequently Asked Questions

Quick answers to the most common support questions

To upload your medical report:

  1. Go to the home page and scroll to the "Upload Your Medical Report" section
  2. Click the upload area or drag and drop your file
  3. Ensure your file is in PDF, JPG, JPEG, or PNG format
  4. File size must be under 5MB
  5. Optionally add patient age and gender for more accurate analysis
  6. Click "Analyze Medical Report" to start the process

Tip: High-resolution scans provide better analysis results.

Yes, your data security is our top priority:

  • End-to-end encryption: All data is encrypted during transmission
  • No data storage: Your files are automatically deleted after analysis
  • Secure processing: Analysis happens in isolated, secure environments
  • No user accounts: No personal information is stored
  • GDPR compliant: We follow strict data protection regulations

If your analysis fails, try these steps:

  • Check that your file is clear and readable
  • Ensure the file is in the correct format (PDF, JPG, PNG)
  • Verify the file size is under 5MB
  • Try uploading a higher resolution version
  • If the report is handwritten, try a typed version instead

Note: You won't be charged for failed analyses.

javenta.online uses simple, transparent pricing:

  • First 2 reports: Completely free, no registration required
  • Additional reports: $1 per analysis
  • No subscriptions: Pay only when you use the service
  • No hidden fees: What you see is what you pay
  • Secure payment: All major credit cards and PayPal accepted

javenta.online provides educational analysis, but important limitations apply:

  • Educational only: Results are for informational purposes
  • Not medical advice: Never replace professional medical consultation
  • AI limitations: May miss nuances that doctors would catch
  • Always consult doctors: For medical decisions and treatment
  • High accuracy: But human expertise is irreplaceable

javenta.online supports over 500 types of medical tests including:

  • Blood work (CBC, metabolic panels, lipid panels)
  • Imaging reports (X-rays, CT scans, MRIs)
  • Cardiac studies (ECGs, echocardiograms)
  • Hormone tests (thyroid, reproductive hormones)
  • Specialized tests (tumor markers, autoimmune panels)
  • Pathology reports and tissue analysis

View complete list of supported tests →

System Status

Real-time status of javenta.online services

All Systems Operational

Last updated: Just now

Operational
AI Analysis Engine
Operational
File Upload System
Operational
Payment Processing
Operational
Website & API
Operational
Email Support
Operational

Performance Metrics (Last 24 Hours)

99.9%
Uptime
1.2s
Avg Response Time
0
Active Incidents

Important Medical Disclaimer

javenta.online is for educational and informational purposes only. Our AI analysis does not constitute medical advice, diagnosis, or treatment recommendations.

Critical Warnings

  • • Never delay seeking medical care based on AI analysis
  • • Always consult qualified healthcare professionals
  • • AI results may contain errors or omissions
  • • Not a substitute for professional medical judgment

When to Seek Help

  • • Medical emergencies: Call emergency services
  • • Urgent concerns: Contact your healthcare provider
  • • Questions about results: Discuss with your doctor
  • • Always prioritize professional medical advice